In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking a skilled Delivery Support Specialist to join our client and help drive one of the largest and most unique airline transformation efforts the industry has ever seen.

Project information:

• Industry: Travel
• Office Location: Cracow, Poland
• Remote Work: 100% Remote
• Budget: 600 - 1000 PLN/net/day + VAT
• Type of contract: B2B
• Business Trips: Ready to travel 25% of the time to clients in EAU

Project scope:

• Work closely with development teams to ensure alignment between client and technical solutions
• Verifying solutions to ensure a smooth transition from QA to UAT testing
• Customer onsite support during UAT phase, providing regular training and upskill sessions to educate UAT testers on the system capabilities
• Support testing activities, including test case development, execution, and defect management
• Manage the defect triage process to make sure nothing slips through the cracks
• Problem tracking and escalations to dev teams
• Highlighting priority of required system fixes depending on customer impact