Project information:

• Location: Warsaw
• Type of employment: Contract of employment
• Type of job: Hybrid (2 days from office/week)
• Level: Regular/ Senior
• Project language: English
• Working hours: Business working hours

Your role:

Enterprise Infrastructure underpins the firms desire to adopt an agile and cost-effective usage of underlying Enterprise infrastructure. Our infrastructure provides best-in-class foundations and enables our stakeholders to deliver enterprise solutions and services to the firm and our clients.

The Enterprise Infrastructure team within the wider Cloud Infrastructure team will focus upon operational day to day support, maintenance, service management and project deliverables within the following core technical solutions -

• Identity Mgmt. - Microsoft Active Directory, Azure Entra & SSO
• Server Mgmt. - Microsoft SCCM, SCOM, Windows and Red Hat Servers
• Inf Mgmt. - Infoblox DNS & DHCP, F5, Nutanix

Your tasks:

• Day-to-day operational technical support of infrastructure solutions and ongoing maintenance and updates
• Managing service requests, incidents and coordinate technical changes and technical response to reported outages
• Demonstrate technical proficiency, analytical working practices and alignment to service delivery processes with alignment to ITIL best practice
• Continuous improvement of technical solutions, adhering to security and vulnerability response management
• Input subject matter expert knowledge and experience, seeking to continuously improve service
• Adhering to and develop working practices and active knowledge sharing across the entire function
• Capable of flexing approach as required from leading technical investigations to management and co-ordination of tasking and technical planning
• Engagement and collaboration with third-party suppliers, ability to communicate to stakeholders at different levels
• Working closely alongside Cloud Operations and Cloud Platform engineers to provide a seamless, harmonised service, supporting our stakeholders to delivery technology services