In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, leader in consulting, technology services and digital transformation we are looking for a Senior JIRA Technical Consultant who will work as part of the Jira technical team dedicated to provide technical support to end users and implement configuration changes aligned with policies and standards.

Project information:

• Location: Remote
• Type of employment: B2B or contract of employment
• Project language: English
• Contract length: Indefinite/ long-term
• Start date: depending on candidate\"s availability

Your daily tasks:

• Working as a Jira admin, collaborating with architects, leads, and engaging with users/stakeholders, supporting automated/bulk updates, data migration activities, customizations, integration with other tools, data analysis, etc.
• Managing incident requests on a daily basis and expectations as well as priorities, meeting defined SLA and KPIs.